<p style="margin: 0px;" data-start="137" data-end="380">As a <strong data-start="142" data-end="171">Front Office staff member</strong>, you play a vital role in the daily operations of our practice. Your responsibilities are essential to ensuring a smooth, professional, and patient-centered experience. Duties include, but are not limited to:</p><ul data-start="382" data-end="1030"><li data-start="382" data-end="432"><p style="margin: 0px;" data-start="384" data-end="432">Scheduling and confirming patient appointments</p></li><li data-start="433" data-end="495"><p style="margin: 0px;" data-start="435" data-end="495">Verifying insurance coverage for all clinical appointments</p></li><li data-start="496" data-end="541"><p style="margin: 0px;" data-start="498" data-end="541">Collecting payments for services rendered</p></li><li data-start="542" data-end="611"><p style="margin: 0px;" data-start="544" data-end="611">Developing and maintaining doctor and hygiene schedules as needed</p></li><li data-start="612" data-end="680"><p style="margin: 0px;" data-start="614" data-end="680">Greeting and checking in/out patients before and after treatment</p></li><li data-start="681" data-end="746"><p style="margin: 0px;" data-start="683" data-end="746">Educating, consulting, and presenting patient treatment plans</p></li><li data-start="747" data-end="883"><p style="margin: 0px;" data-start="749" data-end="883">Managing accounts receivable, including sending billing statements, reviewing aging reports, and handling collections, if applicable</p></li><li data-start="884" data-end="923"><p style="margin: 0px;" data-start="886" data-end="923">Filing insurance pre-determinations</p></li><li data-start="924" data-end="1030"><p style="margin: 0px;" data-start="926" data-end="1030">Conducting financial consultations with patients when new treatment plans are presented, as applicable</p></li></ul><p style="margin: 0px;" data-start="1032" data-end="1176">Your attention to detail, professionalism, and communication are key to the success of both the front office and the overall patient experience.</p>
Welcome patients to the dental office with a smile and positive energy
Prepare patients for treatments or checkups ensuring their comfort
Ensure that patients have an excellent experience by providing care in a patient-friendly environment. This includes bringing patients back on time for their scheduled appointment and greeting and acknowledging each patient by name at the treatment appointment.
The goal of the assistant is to, over time, get to know the patients and interact with families on an individual level (i.e. team member remembers things about each patient)
Serve as chairside clinical assistant, demonstrating proficiency in all areas of pediatric dental assisting including, but not limited to: photographs, x-rays, assist the dentist through 4-handed dentistry, select and set up instruments, equipment and material needed, any other duties or responsibilities as assigned by the doctor.
Demonstrate proficiency in dental language and terminology such that clinical assistant can type chart notes using the terms and abbreviations used by the practice
Demonstrate proficiency in practice management software such that assistant can schedule appointments and cover telephones to help the administrative team when necessary
Maintain accurate patient records and assist with payment procedures
Efficiently run clinical chair to see 12-15+ patients per day in a timely manner
Provide instructions to patients/parents throughout dental treatment
Sterilize instruments according to regulations via cold sterile, dry-heat, and autoclave methods and undertake lab tasks as instructed
Work with other team members, both clinical and administrative, to help the day run smoothly
Provide oral hygiene and post-operative care instructions